Refund Policy

1. Refund Eligibility

Vidoren offers refunds under specific conditions. To be eligible for a refund:

• The refund request must be made within 7 days of purchase
• The service usage must be minimal (less than 10% of the plan's total processing minutes)
• The account must not have violated our Terms of Service

2. Non-Refundable Circumstances

Refunds will not be provided if:

• You have used a significant portion of the service's processing minutes
• The 7-day refund window has expired
• You have violated our Terms of Service
• You have received previous refunds

3. Refund Process

To request a refund:

• Contact our support team at help.vidoren@gmail.com
• Include your account email and reason for the refund
• Allow up to 5-7 business days for review and processing

4. Company Discretion

All refund decisions are at Vidoren's sole discretion. We reserve the right to reject refund requests that do not meet our eligibility criteria or if we suspect abuse of our refund policy.

5. Service Costs

Please note that Vidoren incurs real costs in providing our AI-powered video processing services. Once you have used our services, these costs cannot be recovered, which is why we cannot provide refunds after significant usage.

6. Contact Information

For questions about our refund policy, please contact us at: help.vidoren@gmail.com